Shipping & delivery

We sell the same product two ways, and they do not work the same. Read the one that applies to your order.

Fresh is folded to order at our Gurugram counter and delivered locally the same day, or collected by you. Sealed is our shelf-stable range, packed and handed to a courier for delivery anywhere in India.

Every fresh order carries a ready time, shown before you pay and again on your confirmation. It is calculated from what you actually ordered plus travel to your pincode — it is not a generic window.

We deliver within our serviceable pincodes around Gurugram. If your pincode is outside that area, the fresh range simply will not be offered to you at checkout.

Fresh paan is at its best within a few hours. We will not dispatch a fresh order we do not believe will reach you in that condition; if that happens we will contact you before we do anything else.

Sealed orders are dispatched within 2 working days of payment confirming. Once handed over, delivery typically takes 2–6 working days depending on your location — metros at the shorter end, the north-east and islands at the longer.

You will receive a tracking number by WhatsApp and email as soon as the courier scans the parcel. Until that first scan, a tracking number can look inactive; this is normal and does not mean the parcel is lost.

We do not dispatch on Sundays or public holidays. An order placed on a Saturday evening is dispatched the following working day.

Shipping is calculated at checkout, before payment, and shown as a separate line on your invoice. Where a free-shipping threshold applies it is stated on the cart page.

Couriers attempt delivery up to three times. After a third failed attempt the parcel is returned to us, and we will contact you to arrange a redispatch or a refund of the item value.

If your parcel has not moved for more than five working days, write to hello@eatpaanlegacy.com with your order code and we will chase it. Please do not wait — courier claims have deadlines.

We are not able to control delays caused by weather, strikes, or regional restrictions, but we will always tell you what we know.

hello@eatpaanlegacy.com · +91 TO BE CONFIRMED · 10:00 – 20:00 IST, Monday to Saturday