Returns & refunds

If what arrived is not right, tell us within 24 hours with a photo and we will replace it or refund it. We do not argue about food.

This is a perishable food product made fresh for you, so it cannot be returned in the ordinary sense — an opened or partly eaten item cannot go back into stock and cannot be resold. That is a food safety rule, not a commercial one.

What that means in practice: we resolve problems by replacement or refund, not by collecting the item. Please do not post anything back to us unless we have specifically asked you to.

Write to us within 24 hours of delivery if:

— the item arrived damaged, leaking, or with a broken seal
— you received the wrong item or the wrong quantity
— the item was spoiled or stale on arrival
— the order never arrived, and tracking does not show it delivered

Send your order code and a photo of what you received, including the packaging. The photo is the whole process — with it we can usually resolve the same day, and it is also how we find out a courier is mishandling parcels on a particular route.

A fresh order can be cancelled for a full refund until the kitchen accepts it — usually a two-minute window. After that it is being folded to order and cannot be cancelled. If we cannot fulfil it, we cancel and refund it in full ourselves.

A sealed order can be cancelled for a full refund any time before it is dispatched. Once it has a tracking number it is with the courier and the returns process above applies instead.

Refunds go back to the original payment method — the same UPI ID, card or wallet you paid from. We cannot redirect a refund to a different account; this is a rule set by the payment networks, not by us.

We initiate the refund within 24 hours of agreeing it. Your bank then takes 5–7 working days to post it, and UPI is usually faster. If it has not appeared after 7 working days, write to us with your order code and we will send you the gateway's refund reference to give your bank.

Where loyalty points were used on an order, those points are returned to your balance rather than paid out in money.

hello@eatpaanlegacy.com · +91 TO BE CONFIRMED · 10:00 – 20:00 IST, Monday to Saturday